Sales Operations Specialist

Date: 3 weeks ago

Area: Jurong East, West

Contract type: Full time

Responsibilities:

Schedule daily shipments for sales region.
Update and release shipping instruction to shipping and order fulfilment team.
Revise device name for shipments in system as per order fulfilment team or factory’s instruction.
Response to daily order and shipment inquiries from regional sales teams.
Communicate with CN/TW/SG/US shipping team regarding orders and shipments related matters.
Coordinate with accounting department in regards to payments from customers prior to scheduling shipments.
Participate in daily conference call (when required) with CN/TW/US shipping team, production planners and product managers to resolve any orders or shipping related issues.
Assist in complete monthly report (Monthly On-Time Delivery Report) and generate, maintain or upload reports / project tracking file when needed.
Process free sample request.
Submit job request of evaluation kits orders to application team for approval and shipment.
Process part transfer form for applications team for module builds.
Assist to process new order, order amendment and RMA orders for US region when required.
Assist to arrange US customers’ shipment when required.
Assist to submit audit documents to finance team or internal auditor upon request.
Participate in system testing and system/process improvement project.
Backup team member who is on vacation/sick leave.
Perform other projects and duties as assigned.

Requirements:

Diploma in Supply Chain / Business Administration or equivalent.
Minimum of 1-2 years of experience in sales operations or order fulfilment.
Proficiency in Excel (such as pivot tables and V-lookup).
Ability to speak/read Mandarin and translate to English is a strong plus.
Prior experience in Oracle or another ERP system is preferred.
Must have strong written and verbal communication, organizational, detail-oriented, interpersonal and communication skills.
Able to multi-task, work independently and as a member of a team, interface with other branches of the organization, work effectively with diverse constituencies, and solve problems and make decisions while under pressure and time constraints.

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