Senior Executive, IT

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs. Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support, and holistic healthcare services to help our elderly stay independent in their own community.

Designation

Senior Executive, IT

Responsibilities

• Daily management of IP network and IT infrastructure that includes operations, administration, monitoring, and backup.
• Implement, configure, and maintain various Azure SaaS Cloud Services such as Azure AD, AIP, ATP, ASR, CAS, EM+S, Teams, Intune, AAD Connect, Exchange Online, and O365.
• Manage Fortinet Firewall and Fortinet VPN and preferred knowledge of Fortinet Secure SD-Wan.
• Assist in the configuration of infrastructure such as computer hardware, systems software, and applications software.
• Manage existing on-premises Hyper-V Infrastructure and migrate to cloud infrastructure.
• Assist with piloting new tools, technologies, and/or processes.
• Adhere to security requirements and report security issues with infrastructure.
• Collate performance and data performance statistics for capacity planning and reporting of existing infrastructure.
• Maintain documentation of infrastructure operations activities, maintenance procedures and tests, and infrastructure optimization.
• Assist with the implementation of agreed infrastructure changes and maintenance routines.
• Provide client-centered first level IT support to End User Computing issues on PC/laptop, mobile devices, web conferencing tools, network, and application-related problems.
• Provide IT Audit support, monitor, and track movement of IT assets, performance, and effective lifespan.
• Provide IT-related administrative support including maintenance contract renewal, user folder access, IT fixed assets, and licensing management.
• Develop and upkeep master access database for HNF staff access to various internal and external systems.
• Onboarding and offboarding of staff accounts and IT equipment.
• Any other related duties as directed by the said reporting officers.

Qualifications

• Bachelor's Degree or Diploma Holder in Information Technology, Computer Science, Management Information Systems, or equivalent.
• Min 5 years of on-premise and/or cloud IT infrastructure administration & critical IT service management.
• Experience in the use of networking systems and devices, firewalls, wireless controls and technology, network switching, and routing protocols.
• Working knowledge of cybersecurity standards, protocols and frameworks, and works in compliance with the Cyber Security Act 2018.
• Evaluate cloud solutions, infrastructure, and new technologies to meet business needs.
• Cloud services management and provisioning such as Azure AD, Office365 Services, Exchange Services, Endpoint Service.
• Working knowledge of IT Disaster Recovery processes and Business Continuity Planning requirements.
• Methodically identify causes of complex issues, evaluate, and develop solutions in collaboration with the team.
• Think and act independently, effectively resolve issues responsively as they arise.
• Team player with good analytical and problem-solving skills and is proficient in infrastructure systems.
• Communicate effectively, multi-task and take on new challenges.
• Required to work after office hours or weekends for scheduled maintenance or any IT duties as and when required.