Programme Assistant Manager/Manager

Programme Development

• Assess complexity of client needs and the scope of services or programmes to be provided

• Identify upcoming trends affecting programme's success

• Apply relevant principles, frameworks and best practices in developing social service programmes

• Develop and review service framework for programme work plans, resource requirement and budgeting

• Determine allocation of resources for programmes

• Adapt and incorporate best practices and trends in programmes

• Build collaborations/partnerships with agencies, funders/sponsors and stakeholders in the social service sector for community development and re-integration

• Pilot and refine service and programme parameters to ensure successful implementation

• Identify and tap on appropriate community resources and/or funding schemes

Programme Implementation

• Adapt programmes and services to suit needs of client or programme objectives

• Develop strategies to address causes for client disengagement

• Mobilise the community stakeholders and resources for programmes

• Develop and implement promotional strategies to drive participation

• Identify possible barriers and provide solutions to programme participation

• Coordinate the allocation of resources for programme execution, including logistics and manpower. Plan and collaborate with other organisations to achieve programme's goals

Programme Evaluation

• Analyse and validate evaluation outcomes defined in programme plans

• Review relevance and alignment of programmes against programme plans

• Provide programme review and feedback to other social service professionals working in the social service programme and programme stakeholders

• Review relevance and alignment of programmes against programme plans and strategic objectives of the organization

• Assess new developments in social service programmes based on research and trends to incorporate in organisation's programmes

• Assess best practices and standards to improve programme development and implementation

• Review and recommend improvements to organisational policies and processes that impact programmes

Stakeholder Management

• Organise stakeholder engagements with team members, clients and/or stakeholders

• Address stakeholder needs and conduct stakeholder analysis

• Maintain good relationships with team members, clients and/or stakeholders

Compliance

• Review and update the status of KPIs to Reporting Officer and Centre Director periodically

• Monitor Programme expenditure to ensure it is within the budget

• Evaluate KPIs to ensure KPIs met within the timeline as per funding agencies' requirement

• Vet/Prepare reports and ensure information/data is accurate

Supervision of Staff

• Provide regular supervision for staff on their workload and administrative issues

• Guide staff to reflect on their work and support them in their professional development

• Manage staff with different capabilities and initiate career planning

Prioritise and review work plans to ensure alignment to organisational strategic goals

Ad-hoc Duties

• Provide any other support as assigned/required

Qualifications

• Possess Degree in Social Work or other relevant disciplines from an accredited institution

Relevant Experience

• 5-6 years of relevant experience. Prior experience in events or programmes design, planning and implementation will be an advantage

• Working knowledge of social service practices will be an advantage

• Candidates with less years of experiences may be considered as well