Patient Service Associate
Institute of Mental Health
Date: 1 day ago
Contract type: Full time
Remote
Position: Sr/Patient Service Associate/Executive (Telemed)
Department: Ambulatory Services
Job Description
Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.
Job Responsibilities
Competency
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
Department: Ambulatory Services
Job Description
Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.
Job Responsibilities
- Facilitate registration for patients
- Answering patient enquiries
- Updating of patient records in the system
- Booking of appointments
- Processing cash and other modes of payments
- Perform financial counselling
- Ad-hoc duties as assigned
Competency
- Service-oriented, confident and have a passion for helping others.
- Good communication and interpersonal skills
- IT-savvy
- Minimum NITEC/Diploma holder
- Proficient in Microsoft Office applications
- Able to work staggered working hours due to opening(7.50am) and closing(7pm) of clinic
- Open to travel to cover IMH clinics at following locations (Buangkok Green Medical Park, Outram - Health Promotion Board, Queenstown Polyclinic & Geylang Polyclinic)
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
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