Customer Service Officer

Work Week & Shift: 6 days, rotating shift

Shift allowance provided

Responsibilities:

• Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction
• Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards
• Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities
• Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities

Requirements:

• Possess a minimum diploma in any discipline
• At least 1 year in a similar role in customer service, with good command of written and spoken English to support clients
• Team player in a fast-paced environment
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time

• We regret to inform that only shortlisted candidates would be notified

EA License Number

Vivian Chen

R23116467

EA 24C2366