Product Success Associate

At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.

Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.

But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.

Why join us?

• We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.
• We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.
  
  

The Role

As a Product Success Associate, you will be an integral part of Jigsaw’s direct user support as an early member of our close-knit team in the Singapore office. You’ll be our frontline hero—solving problems for our users. This is a fast-paced, high-impact position where you’ll spend approximately 80% of your time supporting users and 20% collaborating with internal teams. You will be helping our clients—primarily from legal, accountancy, consulting, and financial sectors—get the most value from our platform, while also providing crucial feedback that shapes the product. Over the first 12 months, you’ll evolve into a technical, autonomous operator who can tackle almost anything when it comes to resolving support queries.

Who You'll Work With

• External Customers: Helping clients from legal, accountancy, consulting, and financial services who use Jigsaw to create and visualize complex business diagrams.
• Internal Teams: Collaborating closely with Customer Success, Sales, Technical Operations, Engineering, and Product teams to influence feature development and deliver customer outcomes.
  
  

What You'll Be Doing

• Handling high-volume, high-velocity customer interactions—responding to inquiries, troubleshooting issues, and solving real-world problems with efficiency and empathy.
• Working on product initiatives—providing feedback on product development, identifying common customer needs, and contributing to feature launches.
• Being the glue between Product and Business Development—ensuring alignment between what customers need and how our platform evolves.
• Contributing to Jigsaw’s reputation as a world-class support team by delivering best-in-class support.
  
  

What Skills Will You Develop?

• Customer-Facing Expertise: Become a master of empathy, guiding conversations, and providing exceptional experiences for our users.
• Technical Skills: Gain hands-on experience with tools such as Azure, SQL, and web dev tools.
• Cross-Functional Collaboration: Develop an understanding of how different business units align to deliver customer outcomes and business goals.
  
  

What Will You Collaborate On?

• Product Marketing & Education: Ensuring customers understand new features and best practices.
• Sales Support: Collaborating with Business Development teams to provide product insights.
• Product & Bug Tracking: Providing valuable customer feedback to help resolve issues and prioritize improvements.
• Feature Development & Launches: Contributing to the development of new features based on customer needs.
  
  

What We’re Looking For

• Phenomenal Communicator—clear, concise, empathetic, and exceptional at creating experiences.
• Advanced Problem-Solver—thrives in identifying patterns and root causes to resolve problems efficiently.
• Technical Aptitude—interest in tinkering with tech and staying updated on trends.
• Organised & Methodical—thrives under pressure, multitasking effectively.
• Relentless Service Mindset—anticipates needs and delivers world-class experiences.
• Hunger for Growth—desires to grow skillsets and welcome challenges.
  
  

Tools & Technologies

• Azure
• SQL
• Web Dev Tools
• Terminal & CMD
  
  

No prior mastery required, but a willingness to learn is essential.

Who Should Apply?

If you thrive in fast-paced environments, love solving problems, and want to work across multiple teams, this role is for you. You’ll gain exposure to both customer-facing work and technical product development, making it an ideal steppingstone for future career growth.

Favorable Experience (Not Required)

• Helpdesk or customer support experience
• Project management experience
• Exposure to Legal/Accounting/Consulting/Financial Services
• Any prior customer-facing roles
  
  

If you’re excited about the idea of becoming the go-to problem solver for a fast-growing SaaS company, then we’d love to hear from you!

• Right to work in Singapore without sponsorship is required for this role
  
  

P.S. Mention Tech in Asia Jobs when you apply! Helps keep the good stuff coming