MANAGER

Roles & Responsibilities

• Manage and oversee the entire operation

• Deliver superior customer services and ensure customer satisfaction

• Plan and develop customer loyalty programs

• Plan new and update existing company policy

• Develop the overall marketing strategy

• Respond efficiently to customer questions and complaints

• Organize and supervise shifts

• Manage and lead staff (including hiring new employees)

• Training and evaluate staff performance

• Forecast requirements and maintain inventory

• Manage supplies (including costs control and minimizing wastage)

• Nurture a positive working environment for all employees

• Monitor operations, implement innovative strategies to improve productivity and sales