Senior Associate/Associate, Change Lead - Regional Cash Operations, Institutional Banking Group Operations (IBGO), Group Operations

Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, people capability and innovation.In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through multiple banking delivery channels.
Responsibilities

• Drive and handle operations initiatives and business projects related to Cash products, processes or change of operating model
• Lead and contribute to user requirement gatherings/ understand business change through stakeholder’s walkthrough
• Ability to identify and define any areas of high risk/ complexity processes and call out and provide mitigation solutions (where applicable)
• Provide subject matter expert advice on Cash Payments related handlings/processing etc
• Perform independent review and assessment on user requirements
• Work closely with business partners, compliance, operations, technology as well as testing teams covering scopes, project plans and target delivery timelines
• Prepare system training material, conduct system training to operations users to ensure operationalization readiness
• Provide post implementation support to operations users and work closely with technology partners/business partners to resolve the production incidents
• Ability to multiple tasks and handle problem shooting matters raising from projects or ad hoc unpredicted circumstance
• Perform LV co-ordinator role with peer (rotation frequency) and manage weekend

Requirement

• Bachelor’s degree with minimum 5 years of working experiences in financial institution with project management experience
• It would be a requirement to have knowledge of SWIFT, Payments processors, Sanctions Screening systems and workflows
• It would be an added advantage for working knowledge in Ai LLM implementations and any additional certifications, qualifications in Gen Ai related technology
• Strong analytical, negotiation and collaboration skillset
• Excellent communication, written and presentation skills; meticulous attention to details
• Ability to work independently, collaborate and manage demanding stakeholders
• Change mindset with confidence in timely execution with good time management
• Proficient Microsoft Office suite

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.