Spa Supervisor (Oasia Resort Sentosa)

Responsibilities

• Training and managing spa receptionist and attendant teams and make sure the spa is open and close properly each day accordingly to Oasia Spa brand standards
• Implementing standard operating procedures and policies
• Checks daily bookings and assists with the setup of daily operations of the spa reception according to Oasia Spa standards.
• Address guests’ complaints with empathy, and courtesy, always finding a resolution that guest feels is satisfactory. Never allow a guest to leave unsatisfied.
• Monitoring daily sales activities and maximizing the sales of services and retail products.
• Maintain high level of services.
• Coordinate ongoing educational training programs.
• Attends meetings and supervises reservations and bookings during Spa Director’s absence.
• Assist in emergency situations.
• Assist with professional and retail product inventory.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Communicate to Spa Director any and all occurrences involving staff or guests in the spa that require attention.
• Studies and evaluates operations and procedures and suggests improvements to Spa Director.

Requirements

• Relevant certification in Spa Services
• At least 2-3 year of relevant experience
• Excellent communication and interpersonal skills
• Willing to work shift hours including weekends, and public holidays