Supervisor (IMMEDIATE VACANCIES)

Brotzeit Pte Ltd


Date: 1 week ago
Area: Singapore, Singapore
Contract type: Part time
This role is a rank-and-file position, to provide excellent Customer Service standards to guests at Brotzeit Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties And Responsibilities

  • Welcome guests in a warm and friendly manner.
  • To provide excellent customer satisfaction through exceeding expectations of guests.
  • To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
  • To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
  • Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
  • Perform day to day pre-opening and closing activities as per SOPs.
  • To adhere to service SOPs.
  • Assist Restaurant Manager, Assistant Restaurant Managers and Floor Managers on the operational effectiveness and efficiency of the restaurant.
  • Supervise and motivate staff.
  • Ensure that staff displays excellent customer satisfaction and standards are delivered and maintained.
  • Assist the team in recognizing the importance of KPIs in the success of the restaurant.
  • Ensure that food hygiene and safety standards are maintained and comply.
  • Perform general housekeeping and equipment maintenance duties.
  • Report on time, in proper uniform and grooming standard.
  • Work together with other team members to provide good quality service.
  • Execute any other duties as assigned.

Job Requirements

  • At least 1 - 2 years of experience working in customer service
  • Possess good command of English
  • Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields
  • Friendly, cheerful and able to work under pressure and in a high-volume environment
  • Great team player and customer service oriented
  • Possess strong initiative and integrity
  • Singaporeans / Permanent Resident and Long-Term Visit Pass holders only

Benefits

  • AWS & sign-up bonus up to $700
  • 5-day work week, 44 hours
  • Work-life balance (flexi timings - 20hrs or 30hrs/wk)
  • Staff discount up to 25% and staff meal provision
  • Outpatient medical consultation benefit
  • Clear and rapid career progression
  • Supportive leaders, managers and great colleagues
  • Birthday gift

We regret that only shortlisted candidates will be notified.
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