Chinese Restaurant Manager - Luxury Hotel

A Chinese Restaurant in a Luxury Hotel is looking for a restaurant manager to lead their team!

Responsibilities:

Operations & Service Excellence

• Manage and coordinate all aspects of restaurant operations (lunch, dinner, and special events)
• Ensure service excellence in line with the hotel’s brand and guest expectations
• Maintain a high level of cleanliness, ambiance, and service flow

Team Management

• Lead, train, and motivate the service team, including captains, servers, and hostesses
• Conduct regular briefings and staff evaluations
• Foster a culture of hospitality, teamwork, and professionalism

Guest Relations

• Ensure VIP guests and regular patrons receive personalized service
• Handle guest feedback professionally and proactively resolve complaints
• Build guest loyalty through genuine engagement and attention to detail

Menu & Collaboration

• Work closely with the Executive Chinese Chef to understand menu items, specials, and cultural elements
• Ensure accurate food knowledge among service team members
• Support menu development with guest feedback and dining trends

Financial & Administrative

• Monitor daily revenue and control operational costs
• Prepare weekly schedules and manage labor resources efficiently
• Ensure inventory and supplies are maintained (chinaware, uniforms, POS, etc.)
• Support in budgeting, forecasting, and monthly reporting

Compliance & Standards

• Ensure adherence to local health, safety, and hygiene regulations
• Uphold brand and service standards at all times
Maintain excellent grooming and conduct standards among staff

Requirements:

• Minimum 5 years of experience in a Michelin Star/Black Pearl Quality Restaurant, with at least 2 years in a managerial role
• Strong knowledge of Chinese cuisine, etiquette, and service traditions
• Excellent leadership, communication, and guest service skills
• Mandarin is the operational language of the restaurant, speaking and writing in the language is mandatory for communication with kitchen and VIP guests

What we offer:

• Competitive salary and benefits
• Opportunities for career development within a global hotel brand
• Staff meals, uniform, and duty transport (if applicable)
• An inspiring, respectful, and multicultural working environment