System Engineer

Job Title: ECM Solutions Consultant / Analyst

Key Responsibilities

• Translate Needs into System Design
  Engage stakeholders to understand business objectives and user needs, and convert them into clear, actionable functional and technical specifications for ECM and related solutions.

• Configure and Implement ECM Solutions
  Deliver and support the deployment of Enterprise Content Management (ECM), Records Management, and Workflow Automation solutions (e.g., OpenText, SharePoint, or equivalent platforms), ensuring scalability, compliance, and usability.

• Project and Technical Collaboration
  Coordinate with project teams and internal developers to execute implementation plans, manage integration points, and troubleshoot system issues with speed and clarity.

• User Enablement & Change Support
  Conduct user training, onboarding, and adoption workshops for both new rollouts and enhancements of existing systems. Ensure users are confident, compliant, and productive in the system.

• Support and Reporting
  Provide post-deployment technical support, manage escalations, and help consolidate system usage reports and insights to drive continuous improvement.

Candidate Profile

• Qualifications & Experience
  Diploma/Degree in Information Technology or related field
  MCSA, Microsoft 365, or OpenText certifications are advantageous
  Prior exposure to ECM, DMS, or workflow platforms is preferred

• Technical Skills
  Working knowledge of Java, JavaScript, PowerShell, or .NET
  Understanding of system scripting, API integration, and document lifecycles
  Familiarity with modern IT ecosystems such as Microsoft 365 or cloud environments

• Personal Traits & Mindset
  Problem-Solving Grit : You persist through challenges with clarity and accountability
  User-Centric Mindset : You take pride in delivering systems that truly serve their users
  Team-Driven : You collaborate across roles, respect timelines, and uplift the team
  Ownership : You see the system not just as code, but as a tool to deliver real-world impact