Training Administrator (Executive, Learning Support - Service Quality)

ASPRI-IPI, the training arm of ASPRI, is a non-profit organisation dedicated to advancing the Process Industry in Singapore. We collaborate with industry leaders, government agencies, and subject matter experts to develop and deliver high-quality training programmes.

Join us on our mission to enhance the skills and safety of the Process Industry workforce, contributing to a safer and more productive industry for Singapore.

Position Overview

The core responsibility is to ensure timely fulfillment of front-end technical training course administration functions, including managing technical enquiries and online registration gateway.

Job Responsibilities include but not limited to

Course Administration

• Promptly respond and follow-up on technical training enquiries;
• Effectively manage front-end course administration functions in a timely manner;
• Effectively manage online registration gateway;
• Manage and monitor ad-hoc and urgent training request;
• Timely generating relevant reports on regular basis to support training performance management;
• Periodic updating on marketing collaterals; and
• Support Technical Support Training Unit on course delivery matters.

Industry Outreach and Marketing

• Assist in the designs, develops, and coordinates production of brochures, flyers, catalogs, and web-based marketing, publicity, and promotional materials; and
• Assist in ASPRI / ASPRI-IPI seminars, events, activities and industry programs.

Suppliers Management

• Source, negotiate, monitor and feedback on the performance of outsourcing partners and vendors, ensuring compliance to technical specifications and service standards.

You should possess the following:

• Minimum Diploma preferably in Training and Adult Education sector;
• No experience required as On-the-job training will be provided;
• Ability to effectively manage time and schedules under tight deadline and pressure;
• Strong adaptability skill, able to work independently as well as in a team;
• Strong communication skills with good customer service aptitude;
• Proficiency in Microsoft Office and other IT applications;
• Willingness to work a flexible schedule, including shift duties on a rotational basis (estimated twice a month for evenings and once a month for weekends), generous perks provided.
• Working location at Jalan Papan (shuttle pickup at Chinese Garden MRT)