Customer Service Manager

Responsibilities:

• Develop and implement a customer service strategy aligned with the company’s business objectives.
• Lead and mentor a team of customer service representatives, ensuring high performance and engagement.
• Establish and track KPIs to measure service quality, response times, and customer satisfaction.
• Optimize customer service processes, including inquiries, troubleshooting, and technical support.
• Gather customer feedback to drive continuous product and service improvements.
• Collaborate with sales, product, and technical teams to address customer needs effectively.
• Develop training programs for customer service teams on product knowledge and patient engagement.

Key Skills & Experience:

• Minimum 5 - 8 years of experience in aftersales management
• Strong knowledge of customer service technologies
• Proven leadership
• Excellent communication, negotiation, and customer service skills.