General Insurance Customer Service Executive (Admin Operations)

Job Description:

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/organisation be closer to our customers
• Conduct post sale policy and claims verification
• Support validation, updating and dissemination of reports, production tracking, sales reporting
• Follow up on outstanding premium from failed instalment payments
• Provide support for marketing promotion/campaign fulfilments
• Prepare outgoing mails for sending to customers
• Handle call back requests from customers
• Handle policy maintenance matters including endorsements and policy cancellations
• Handle customer service email correspondences within SLA (Service Level Agreement)
• Work closely with the different departments to support the effective processing of the transactions
• Participation in User Acceptance Test (UAT) when required
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
Perform other duties as per business requirements

Requirements:

• Possess BCP, PGI certifications
• At least 2 years relevant working experience in General Insurance operations
• Possess Excellent communication and interpersonal skills
• Good understanding of General insurance policies and terminology is preferred
• Possess a strong customer centric personality and mindset
• Possess a pleasant and cheerful disposition
• Commendable interpersonal and communication skills
• Highly independent, self-motivated and collaborative in team setting
• Independent and fast learner, able to grasp processes and system quickly
• Attention to detail and strong organizational skills with the ability to multi-task
• Excellent English literacy skills, speaks and writes well
• Good listening and analytical skills
• Maintain good relationship with other departments / business partners

Kindly apply online or send your application to mailto:[email protected]

EA: 15C7572

ID: R23115267