Customer Service Executive

Objective Of The Position:

To fulfill the Order Management Cycle and efficient management of order entry while ensuring optimum customer’s satisfaction.

Key Responsibilities And Accountabilities :

1. Order Entry/Fulfillment

• Management of orders processing.

• Work with sales team to ensure orders are closed

• Shipping/dispatch of customer orders.

• Preparation of delivery notes and shipping documents

• In-charge for generating Invoices

• Processing warranty claims.

• Co-ordinate with Operation/Logistics Manager on stock availability, purchases and incoming shipments.

• Co-ordinate with 3PL warehouse staff on preparations for shipping and deliveries
  

2. Customer/sales support

• Ensuring proper delivery of products to customers

• Enforcing proper pricing on invoices billed to customers (to adhere to pricing and discounting policy as depicted in Competency Guidelines – revised annually

• Compliance on customer credit terms in co-ordination with finance department.

• Support sales hotline

• Prompt uploading of Invoices to customers invoicing system

• Submission of back-order report on fortnightly basis
  

3. System Management

• Create new article on the Article Master.

• Run system end of day and end of period routines, all related print jobs and daily backup procedure.

• Data transmission as and when required.
  

4. Others

• Conduct and carry out special assignments in accordance with instructions of the Operations Manager or Managing Director
  

5. Requirement

• Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well.

• Willingness to learn

• Able to work together as a team and communicate well

• Proficiency in Microsoft Excel / Microsoft Word.

• Possess good command of English both spoken and written.

• Knowledge of SAP/ERP system will be an added advantage.