Part-Time Family Befriender

GLYPH COMMUNITY LIMITED


Date: 1 week ago
Area: Singapore, Singapore
Contract type: Full time

Company Description

Glyph Community is a Singapore-registered charity dedicated to advancing opportunities for underprivileged children and youth. Through structured weekly programmes based on our IPO framework and five pillars: Sports, Arts, Science & Tech, Life Skills, and Field Trips. We provide holistic development for our beneficiaries. We also offer after-school academic support to bridge learning gaps and ensure every child has access to quality education.


Role Overview

We are looking for a warm, driven, and persistent individual to join us as a Family Befriender . In this role, you'll play a key part in engaging with families, building trust, and guiding them through the sign-up process for our programmes. Your goal is to create meaningful relationships while consistently achieving sign-up targets.


Roles & Responsibilities

  • Call and WhatsApp families to introduce and explain our programmes daily
  • Build rapport and trust with families over time
  • Consistently follow up with families to address concerns and encourage sign-up
  • Be proactive and persistent in closing sign-ups and renewals
  • Accurately update CRM records with each interaction
    • Complete all administrative steps of the sign-up process


Key Performance Indicators (KPIs)

  • Number of families contacted
    • Number of successful sign-ups


Requirements

  • Strong communicator who is patient, persuasive, and passionate about helping families
  • Organised and detail-oriented, with strong follow-up and admin skills
  • Comfortable using WhatsApp, phone calls, and Hubspot CRM
    • Highly responsive and proactive during designated work hours


Application Process

  • Pre-Interview: Candidates should review our website to understand the eligibility criteria for families joining our programmes
  • Interview 1: An introductory interview to get to know you better, including a mock phone call scenario to assess communication and soft skills
    • Final Interview: Shortlisted candidates will proceed to a final interview


Exact salary will depend on experience

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