Customer Success Executive

We are looking for a proactive and customer-focused Customer Success Executive to join our team. You will be responsible for building strong relationships with clients, ensuring their satisfaction, and helping them get the most value from our products or services. Your role is vital in ensuring customer retention and long-term account growth.

Key Responsibilities:

• Serve as the primary point of contact
• Drive customer engagement and product adoption to ensure long-term satisfaction and retention.
• Answer customer questions in a timely and professional manner.
• Collaborate with the sales and publishers to address customer needs and feedback.
• Assist with renewals, upsell opportunities, and expansion strategies.
• Maintain accurate records of customer interactions and status with tools.