IT Support Technician (Restaurant On-Site & Application Support)

Job Description and Responsibilities

We are looking for a reliable IT Support Technician to assist with both on-site IT support for restaurants and general support for our web-based restaurant management system.

You will be responsible for:

• Installing and configuring POS systems, receipt printers, routers, and network equipment at restaurants
• Providing on-site support during new restaurant openings or when technical issues arise
• Maintaining and managing the overall IT environment (LAN, hardware, software updates)
• Testing our in-house web application and providing feedback to the development team
• Supporting end users by responding to technical inquiries related to the application
• Assisting in app-related sales and onboarding processes for new restaurant clients
Coordinating with both internal teams and external stakeholders to ensure smooth operations

Requirements

• Based in Singapore and available for on-site support
• Experience in IT support, preferably in F&B or retail
• Comfortable with basic software testing and end-user support
• Strong communication and coordination skills
• Able to work independently and adapt to various responsibilities
• Prior experience with POS systems is a plus
• Having own transport is an advantage