Process & WMS Improvement, SG Warehouse
Shopee
Date: 1 week ago
Area: Singapore, Singapore
Contract type: Full time
Department Operations
LevelExperienced (Individual Contributor)
LocationSingapore
In this role, you’ll spearhead process improvement initiatives, analyse and implement WMS enhancements, and collaborate with cross-functional teams to boost productivity, reduce costs, and minimize errors. If you’re an experienced professional with a logical mindset, strong analytical skills, and a hands-on approach to problem-solving, this is your chance to make a tangible impact in a dynamic and fast-paced environment with us
Key Responsibilities
Process Improvement Initiatives: To brainstorm and operationalise process improvements to improve productivity, reduce cost and errors Implement new processes without compromising operational performance Evaluate to-be processes vs as-is processes using quantitative measures to demonstrate measurable improvements
WMS Improvement: Consolidate ground-up feature requests and review proposed feature designs by Regional / Local Business Product Management (BPM) or other markets to transform them into usable feature solutions
User Acceptance Testing (UAT): Plan and execute UATs, trials, and full-scale implementations Collaborating with Operations and BPM teams to troubleshoot and refine solutions
Training & Development: Lead knowledge transfer by formulating a training guide for new processes and improve existing user training and methods Requirements:
Kindly note that you can only be considered for one role at a time with any of the companies within our Group. If you have applied for other jobs with the Group, you will be considered for roles in the order of your application.
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description: Role Overview Join our team as a Process & WMS Improvement Specialist and take the lead in optimising processes and Warehouse Management System (WMS) for one of the fastest-growing e-commerce warehouses in the regionIn this role, you’ll spearhead process improvement initiatives, analyse and implement WMS enhancements, and collaborate with cross-functional teams to boost productivity, reduce costs, and minimize errors. If you’re an experienced professional with a logical mindset, strong analytical skills, and a hands-on approach to problem-solving, this is your chance to make a tangible impact in a dynamic and fast-paced environment with us
Key Responsibilities
Process Improvement Initiatives: To brainstorm and operationalise process improvements to improve productivity, reduce cost and errors Implement new processes without compromising operational performance Evaluate to-be processes vs as-is processes using quantitative measures to demonstrate measurable improvements
WMS Improvement: Consolidate ground-up feature requests and review proposed feature designs by Regional / Local Business Product Management (BPM) or other markets to transform them into usable feature solutions
User Acceptance Testing (UAT): Plan and execute UATs, trials, and full-scale implementations Collaborating with Operations and BPM teams to troubleshoot and refine solutions
Training & Development: Lead knowledge transfer by formulating a training guide for new processes and improve existing user training and methods Requirements:
- Bachelor's degree in Engineering, Information Technology, Applied Mathematics, or any quantitative discipline
- Minimum of 3 years of experience in process improvement, operations, or a related field
- Good logical thinking and problem-solving abilities
- Proficiency in Lean methodologies, Value Stream Mapping, Kaizen / Continuous Improvement, or Facilitation will be an advantage
- Excellent communication and stakeholder management skills
- Able to thrive in a dynamic environment
- Comfortable to work in a warehouse setting
Kindly note that you can only be considered for one role at a time with any of the companies within our Group. If you have applied for other jobs with the Group, you will be considered for roles in the order of your application.
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