IT Administrator

Job Description :

• Provide support and installation for supported IT Infrastructure, working remotely and support as necessary

• Assist in maintaining and exercising data recovery.

• Proactively monitor supported IT Infrastructure and ensure issues identified including potential options to resolve in a timely manner

• Implement projects within time, scope and budget.(Firewall Implementation and replacement of old assets initiatives etc.,)

• Maintain a high level of productivity and co-ordination in an environment where many activities are simultaneously taking place

• Maintain and extend a broad understanding of Tech Support knowledge

• Design, develop, implement and coordinate systems, policies and procedures

• Ensure security of data, network access and backup systems

• Act in alignment with user needs and system functionality to contribute to

organizational policy

• Identify problematic areas and implement strategic solutions in time

• Support regional entities to execute IT projects in areas such as IT replacement, security infrastructure and efficiency improvement (Which are leaded by HQ)

• IT Governance Enhancement

• Support security assessments conducted by Headquarters on a regular basis for regional entities

• Comprehend the Parents company IT Governance Policy and assist regional offices in aligning their IT environments with these requirements
  

Required Skills and Experience:

§ Minimum 8+ years technical experience in an IT support environment

§ Basic knowledge of IT infrastructure, security and networks.

§ Experience with the following IT services/ products is advantageous, with underlined being our primary tools;

• Microsoft : Windows11 , M365 , O365 , Intune , Azure AD , Copilot, Defender

• Cloud Storage and Services : Box

• ERP :SAP(HANA (Version 10. 00251)

• eSignature : Docusign, BoxSign

• RPA :UI Path

• Network Security : FortiGate , FortiAnalyzer, SentinelOne

• Network infrastructure: Corporate network (IP-VPN, Internet VPN, Local break out)

• VPN Access Tool: FortiClient, Akamai EAA etc

§ Good Communication Skill

§ Ability to prioritise own workload and manage time effectively

§ Ability to analyse problems and incidents and effectively prioritise according to Business requirements.

§ Ability to work calmly and effectively in high stress situations

§ General knowledge of LANs

§ Ability to diagnose problems by isolating variables and testing hypothesis.

§ University degree is preferred or education is equivalent technical level (IT related degree is desirable)