IT Support Executive (Level 1)

Location: Near Little India MRT | Full-Time / Permanent / Contract
Sector: Education / Training Provider
Salary Range: $2,500 – $3,200/month (commensurate with experience)

About Us:

We are a dynamic and fast-growing private education and training provider dedicated to empowering learners through high-quality programmes and digital learning experiences. As part of our commitment to excellence, we are looking for a proactive IT Support Executive to ensure seamless day-to-day operations across our classrooms and office systems.

Job Responsibilities:

• Act as the first point of contact for IT support queries from trainers, staff, and students.
• Provide hands-on troubleshooting for desktops, laptops, Wi-Fi, printers, and AV systems.
• Manage biometric access and CCTV at all locations
• Monitor all location access logs, document, and report
• Support all online learning platforms for training and exam administration.
• Maintain and update user accounts, reset passwords, and configure user devices.
• Ensure classroom tech (projectors, speakers, smart boards) is ready and functional.
• Manage IT inventory and coordinate with vendors for repairs or servicing.
• Document IT procedures and maintain a service log.
• Coordinate onsite/offsite training setup and logistics.

Job Requirements:

• Diploma in IT, Computer Science, or related field.
• At least 1 year of experience in an IT support role (education/training sector is a plus).
• Proficient in Microsoft 365, Windows, basic networking, and troubleshooting IT setups.
• Good communication and interpersonal skills — comfortable supporting non-technical users.
• A team player who is resourceful, organized, and able to multitask.
• Ready and open to support occasionally on weekends and evenings.

What We Offer:

• Supportive work environment in a mission-driven education setting
• Opportunities for training and certifications
• 12 days of annual leave, and other staff benefits
• Convenient work location (accessible by MRT and bus)
• Regular working hours, with time-off-in-lieu for event support if needed

If you’re passionate about education and enjoy solving tech challenges, we’d love to hear from you!