Business Development Associate

Company Overview:

HomeMatch is the Safest and Smartest Way to Meet Renovators. We are growing rapidly and becoming the go-to renovation platform in Singapore.

Job Summary:

We are seeking an excellence-driven individual who will take on the role of a renovation consultant to help our homeowners make safer and smarter decisions.

You will be at the forefront of our homeowner interactions through conducting daily outbound calls, acting as a renovation consultant who can effectively grasp every homeowner’s specific requirements, offer practical advice, match them to the most suitable renovators, and liaise with interior designers.

If you are an enthusiastic and coachable individual who is eager to deliver the best experience for homeowners and renovators using our platform, we welcome your application!

Key Responsibilities:

• Homeowner Engagement: Conducting daily outbound calls to homeowners who signed up for our services, understanding deeply their renovation needs, ensuring their satisfaction with our services.
• Homeowner Matching: Match homeowners to relevant renovators based on their specific renovation needs.
• Homeowner Support: Provide friendly and professional responses to homeowner inquiries via chat. Resolve issues and concerns effectively.
• Relationship Building: Develop strong homeowner relationships by maintaining regular communication, addressing their needs, and providing a positive experience.
• Feedback Collection: Gather homeowner feedback, concerns, and suggestions to help drive service improvement.
• Product Expertise: Learn about our services, stay up-to-date with the renovation industry, and be able to add value to homeowners.
• Training and Development: Participate in onboarding training and development to build your customer success skills.

Qualifications:

• Degree or diploma holder with prior experience in related customer facing roles. Fresh graduates are also welcome.
• Excellent interpersonal and verbal communication skills in English with a friendly and persuasive communication style.
• Empathetic and customer-focused attitude with a genuine desire to help advise homeowners on their renovation journey.
• Coachable and eager to learn in ways that we value add to our homeowners and renovators.
• Ability to work well in a small team startup environment, where adaptability and initiative are key.
• Proficiency in Google Sheets (VLOOKUP, Pivot Table, Filters, Common Formulas). Do note that there will be technical tests as part of the interview process.

Work Schedule:

• 5 Day Work Week (Saturday and Sunday may be included as the primary workdays (2 days off during weekdays)
• Working Hours: 10AM - 7.30PM

Benefits:

• Purpose-driven environment. Make a positive impact in the renovation industry by guiding homeowners to make safer and smarter renovation decisions.
• Competitive starting salary with performance bonuses and incentives.
• On-the-job training with a proactive & nurturing work culture.
• Opportunity to grow with HomeMatch and shape the future of business development at our startup.