Customer Services Team Lead

Customer Service Team Lead

Responsibilities

Customer Service & Operations Management

• Lead and manage end-to-end order processing to ensure timely and accurate delivery.
• Handle customer enquiries, complaints, and escalations with professionalism.
• Monitor delivery progress, backorders, and customer updates.
• Review and approve claims, credit memos, and discrepancies in SAP.
• Coordinate with warehouse and logistics teams on outbound volumes and forecasting.

Customer Relationship & Communication

• Build strong relationships through regular engagement with customers and internal teams.
• Follow up on overdue payments and maintain positive client rapport.
• Travel occasionally to meet customers or suppliers as needed.

Compliance & Reporting

• Ensure compliance with Export Control regulations and conduct necessary screenings.
• Prepare and review sales forecasts, performance reports, and KPIs for management.
• Monitor sales trends and recommend pricing strategies for spare parts.

Team Leadership & Administration

• Set team goals and KPIs aligned with company objectives.
• Manage leave approvals and ensure adequate team coverage.
• Conduct regular goal-setting and performance appraisals.
• Take on additional duties as assigned by management.

Requirements

• Diploma or higher qualification.
• Minimum 3 years’ experience in customer service and order/delivery management.
• Proven leadership experience in a customer service environment.
• Strong communication and multitasking skills.
• SAP and Microsoft Excel proficiency (e.g., VLOOKUP, PivotTables).
Willingness to travel occasionally

Kindly submit your resume in MS Word format to [email protected]

EA Licence No 18C9228 Registration No. R1108261 (Tan Li Tze)

We regret to inform that only shortlisted candidate will be notify