Planner

The Planning Executive role involves establishing schedules, managing resources, and ensuring that order and fulfilment adhere to timelines and customer requirements; and serves as the primary liaison between the client and internal departments.

Job Responsibilities :

• Planning and Forecasting

• Plan, manage, and oversee demand and supply commitments, ensuring timely product availability while minimizing holding costs.

• Creating production schedules, maintenance schedules, and project timelines.

• To analyse customer orders, forecasts, and inventory levels to the inventory needed for production, and to identify trends and patterns for demand and supply commitments.

• Develop and implement strategies for improved efficiency and accuracy in the fulfilment process.

• Usage of data to track progress, identify areas for improvement, and develop strategies to better meet the demand and supply requirements.
  

• Order Processing and Inventory Management

• To monitor inventory levels, identify potential stockouts, and adjust replenishment plans accordingly.

• Sourcing vendors, negotiating contracts, and ensuring the availability of inventory to meet customers’ orders.

• Handling key accounts’ day-to-day inquiries and requests regarding products, services, and order status to ensure their satisfaction.

• Ensure orders are processed accurately, monitored, and fulfilled efficiently.

• Generate and process shipping documents; and coordinate with the warehouse for timely shipping.

• Process and review sales orders for order accuracy, delivery process and track order progress.

• Provide quotations, check on stock availability, shipping schedule within established guidelines.
  

• Communication and Coordination

• Main point of contact for customers, coordinating with internal teams like sales, production, and logistics to ensure smooth order flow.

• Update customer information and maintain accurate order records.

• Work with sales and logistics for smooth order processing, shipping and inventory management.

• Address order-related inquiries, resolve issues like product availability or delivery delays, and identify areas for fulfilment process improvement.
  

Job Requirements :

• Diploma/Degree in Supply Chain Management, Accounting, Procurement or related field.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Proficient in using inventory management software and Autocount system.

• Ability to work independently and as part of a team.

• Excellent communication and customer service skills.

• Detail-oriented with a strong focus on accuracy and efficiency.