Head of Receptionist

Job Description:

We are looking for an organized and proactive Head of Receptionists to lead our front desk team at the club. You will oversee all reception operations, manage the receptionist staff, and ensure excellent first impressions for our guests.

Key Responsibilities:

• Supervise and manage the receptionist team, including scheduling, training, and performance reviews
• Ensure smooth and efficient front desk operations, including guest check-in/out
• Handle guest inquiries, complaints, and requests professionally and promptly
• Maintain accurate records and manage booking systems
• Coordinate with other departments for seamless guest services
• Implement and uphold club policies and standards at the reception
• Monitor and report daily attendance and front desk activities to management

Requirements:

• Proven experience in a supervisory or team lead role in reception or front office operations
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm under pressure and resolve conflicts effectively
• Familiarity with booking and front desk management software is a plus