Entertainment Manager

Job Description:

We are seeking a personable and attentive Guest Relations Manager to ensure our club guests receive exceptional service and a memorable experience. You will manage guest communications, resolve issues, and coordinate with various departments to exceed customer expectations.

Key Responsibilities:

• Welcome and engage with guests, ensuring they feel valued and attended to
• Manage guest inquiries, feedback, and complaints professionally and promptly
• Develop and maintain strong relationships with regular and VIP guests
• Coordinate with event, service, and operations teams to deliver seamless guest experiences
• Monitor guest satisfaction and implement improvements as needed
• Train and supervise guest relations staff, promoting excellent service standards
• Handle special requests and manage guest loyalty programs

Requirements:

• Proven experience in guest relations or customer service management, preferably in hospitality or entertainment
• Strong interpersonal and communication skills
• Ability to handle difficult situations calmly and diplomatically
• Excellent organizational and leadership abilities
• Passionate about delivering outstanding customer experiences