Interim Technology Help Center Coordinator

Administrative Tasks

• Export class lists and create/verify student accounts, including coordination of classes to be synced to subscriptions, plus unique password assignments
• JAMF administration:
  
  • Pre-stage scoping of devices for setup and deployment
  • Group creation and cleanup, configuration profile creation and cleanup, app licensing and deployment
• Update inventory records for retired/redeployed devices
• Prepare inventory sheets and setup documentation
  Process creation and implementation

Student Device Tasks

• Collect and catalog all devices issued to ELC and K–5 students (iPads, Chromebooks, laptops), including those from withdrawn students
• Follow up on unreturned or missing devices
• Clean, reset, update, and tag devices for redeployment
• Organize accessories (chargers, cases) for reuse
• Print and affix new labels for iPads, bags, and earphones

Faculty Device Tasks

• Coordinate the return and de-provisioning of devices from departing staff
• Set up and tag new MacBooks and iPads for incoming faculty
• Redeploy unused or unpurchased laptops
• Assemble welcome kits with configured devices and login credentials for new hires

Hardware Setup & Maintenance

• Unbox, test, and inventory new peripherals (headphones, iPad cases, chargers, monitors)
• Inspect and fixed/replace classroom charging carts (KG, G2, ELC)
• Perform routine updates on AV setups, Apple TVs, and iMacs
• Organize technology storage and ensure proper housekeeping of all hardware assets

Deployment Preparation

• Deploy technology carts for laptops, Chromebooks, headphones, and chargers
• Prepare, label, and sort all classroom-assigned devices and accessories
• Organize devices in the collection room by homeroom class
• Support classroom technology deployment for Grades K–5 and returning faculty
• Prepare updated static groups, Apple Classroom rosters, and instructional resources for the school year launch

Relevant Experience and Qualifications

• Diploma in Information Technology / Computer Engineering / Business Information Technology
• At least two years of relevant experience in providing IT Support in a dynamic environment preferred
• Customer support experience, preferably in an education environment and/or Information Technology setting
• Knowledge of Apple hardware and software (macOS, iPadOS, tvOS).
• Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.).
• Mobile Device Management knowledge valued.

Interpersonal Skills

• Enjoys working with and helping people.
• Highly approachable personality.
• Values learning and has a positive growth mindset.
• Excellent communication skills in English (verbal and written).

Professional Personal Skills

• Able to work diligently, independently, and under time constraints.
• Able to communicate effectively with students, employees and parents.
• Ability to learn and adapt to new technology developments.
• Ability to work and contribute to a positive team environment.
• Ability to be flexible, creative and to problem-solve technology issues.
• Positive work attitude and possesses a strong sense of initiative.
• Project management leadership and management skills valued.
• Strong attention to detail and organisational skills.