Director of Food and Beverage

At InterContinental Hotels & Resorts, we believe in Inspiring Incredible - both within our teams and in every guest experience. With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments. Our success is driven by passionate individuals who understand hospitality inside and out. We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences. We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions. And we stand out because of our unique culture, setting us apart in the industry.

As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights. If you believe in our values and want to be part of something truly special, we want you on our team!

A little taste of your day-to-day:
People

• Foster an engaged and harmonious team environment by ensuring all team members are well-brief on daily, weekly, monthly and annual targets.
• Take ownership of the working environment, ensuring the team is equipped with the necessary tools, training and information to consistently delivery exceptional guest experiences across all service period ad venues.
• Ensure proper workforce planning is in place to maintain appropriate staffing levels aligned with anticipated business demands across all areas.
• Adopt a forward-looking approach by regularly reviewing upcoming business needs for the week, month and year; enabling the team to proactively seize opportunities and minimise risks.
• Develop strong bench strength by identifying and nurturing talent within the team to support succession planning and future growth.
• Collaborate with both internal and external stakeholders to drive team performance, manage costs and grow top lines.
• Work closely with the Kitchen, Sales and Marketing teams on day-to-day operations and forward-focused initiatives.
• Lead by example during key service period – being present, engaged and hands-on with both team members, residents and patrons to create meaningful experiences.
• Be an Ambassador for the hotel and its venues, embodying the values and service excellence the brand represents.

Financial

• Responsible for developing annual budget for both Food and Beverage topline revenue and bottom-line performance, ensuring alignment with the hotel’s overall financial goals.
• Accountable for achieving department’s budgeted revenue targets.
• Responsible for managing beverage costs and ensuring front-of-house initiatives are aligned to support overall food cost control.
• Oversee labour cost management, fostering a culture of continuous improvement to maximise the return on labour investment.
• Prepare and submit a monthly three-month rolling revenue forecast, along with three ‘Rest-of-Year’ (ROY) forecasts annually for topline revenue.
• Forecast departmental direct cost lines – such as crockery, cutlery, and glassware – on a monthly basis and through three ROY forecasts each year.

Guest Experience

• Foster teamwork and delivery quality service throughout consistent daily communication and effective coordination with colleagues across all departments.
• Take ownership of guest experience scores across both internal and external channels – including mystery audits, brand standard evaluations, internal surveys, and online guest reviews.
• Ensure the team is equipped with the necessary tools, training and resources to consistently delivery exceptional service.
• Culture a ‘can-do’ culture that empowers colleagues to go above and beyond, with regular recognition of efforts at daily, weekly and monthly intervals.
• Contribute to shaping a positive and inclusive work environment aligned with IHG’s Winning Ways and uphold the IHG Commitment in all aspects of leadership and service.

Responsible Business

• Support the implementation of IHG’s Responsible Business initiatives by developing and promoting programmes aligned with corporate social responsibilities goals.
• Regularly review and update daily operational practices to ensure ongoing efforts to minimise hotel’s environmental impact.
• Support and drive full compliance in Brand Standards and Human Resources audit requirements.
• Ensure strict adherence to all hotel and company’s policies and procedures.
• Maintain compliance with all applicable laws, rules, regulations, standards, and with emphasis on food hygiene and responsible service of alcohol.

What We need from you:

• Proven experience in managing a standalone venue or a high-volume, high profit operation within a 4 to 5-star hotel environment.
• Strong commercial acumen with a track record of effective cost management and revenue generation.
• Fluent in both spoken and written English; additional language proficiency a plus.
• Excellent organisation and time-management skills.
• Proactive, eager to learn, and able to contribute in a fast-paced, dynamic setting.
• Positive attitude, approachable personality, and strong team spirit.
• Meticulous attention to detail and a commitment to excellence.
• Creative mindset with up-to-date knowledge of current food and beverage trends.
• Proficient in basic Excel functions and familiar with Point-of-Sale (POS) systems such as MICROS, Infosys, or similar platform
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace So, join us and you’ll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.