Customer Service Officer

Job Description:

• Attend to call centre hotline enquiries

• Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions

• Understand caller’s concerns and provide resolutions

• Deploy relevant personnel to site to look into the complaint, situation or incident as lodged through the call centre hotline

• Generate daily call monitoring reports
  

Requirements:

• ‘N’ Levels / ‘O’ Levels

• Able to work weekends and Public Holidays

• Good communication and interpersonal skills

• Able to work well in a team

• Experience in Customer Service or Call Centre will be advantageous.

• Candidates without experience is welcomed to apply as training will be provided
  

Able to start work immediately or on a short notice will be advantageous.