Senior / Assistant Manager, Ambulatory Operations – Clinical Service Planning

Our client is looking for a dynamic and motivated individual to support the planning and operations of ambulatory and clinical services in a local hospital . This role offers the opportunity to work closely with clinical leaders and cross-functional teams in designing new care models and enhancing service delivery.

This position is ideal for candidates with a clinical operations background, but the company also welcomes individuals with limited healthcare experience who are eager to grow in a hospital operations environment.

Key Responsibilities

• Collaborate with Clinical Heads of Department (HODs) and internal/external stakeholders to plan, develop, and implement new care models and services.
• Support and drive operational improvements across inpatient and outpatient clinical programmes.
• Lead and coordinate various aspects of clinical operations, including:
  
  • Project management
  • Workflow design and optimisation
  • IT/system requirements gathering
  • Financial analysis and resource planning
  • Data collection, analysis and reporting
  • Procurement and budgeting
  • Event and logistics management
  • Administrative and secretariat support
• Translate and communicate hospital and departmental strategic objectives to ensure alignment across teams.
• Identify improvement opportunities and co-develop strategic initiatives with clinical leaders to address evolving healthcare needs.
• Foster a culture of open communication and interdisciplinary teamwork.
• Monitor and enhance customer service standards to ensure patient satisfaction.
• Ensure services are adequately resourced in line with financial and operational goals.
• Drive continuous improvement and quality assurance initiatives, including service audits.

Requirements

• A basic degree is required; a postgraduate qualification in healthcare administration or a related field will be preferred.
• 3–5 years of experience in the healthcare or service sector is advantageous, but not mandatory.
• Strong communication and interpersonal skills, with the ability to work effectively across teams.
• Organised, analytical, and able to work independently with initiative.
• Comfortable with ambiguity and adaptable to new challenges.
• Embraces change, innovation, and continuous improvement.
• Proficient in SAP, EPIC, and MS Office (Word, Excel, PowerPoint).

Benefits

• Work closely with clinical leadership in a hospital that values innovation and patient-centric care.
• Gain exposure to high-impact projects that shape future healthcare delivery.
• Opportunities for professional development and cross-disciplinary collaboration.
• Be part of a team that encourages learning, growth, and open communication.

Contract Duration : Until 31 March 2026 (Open to extension)