Ecommerce Executive

Location: Singapore
Employment Type: Full-time

Job Overview

We are seeking a dynamic and results-driven E-Commerce Executive to manage and optimize our online storefronts on TikTok Shop, Shopee, and Lazada in Singapore. The ideal candidate will be responsible for driving sales, enhancing product visibility, and executing digital marketing strategies to maximize revenue across these platforms.

Key Responsibilities

1. Platform Management & Optimization

• Manage day-to-day operations of TikTok Shop, Shopee, and Lazada storefronts.
• Ensure product listings are accurate, optimized for SEO, and updated with compelling visuals and descriptions.
• Monitor pricing, promotions, and stock availability to prevent overselling.
• Analyze competitor strategies and market trends to stay ahead.

2. Sales & Campaign Execution

• Plan and execute promotional campaigns, flash sales, and platform-specific initiatives (e.g., Shopee 9.9, Lazada Birthday Sale, TikTok Shop Vouchers).
• Collaborate with marketing teams to create engaging content (videos, live streams, banners) tailored for each platform.
• Utilize TikTok Shop’s live commerce and affiliate marketing features to boost conversions.

3. Performance Analytics & Reporting

• Track KPIs (traffic, conversion rates, GMV, ROI) and generate weekly/monthly reports.
• Use data-driven insights to refine strategies and improve sales performance.
• Monitor customer reviews and ratings, addressing issues promptly to maintain high seller ratings.

4. Logistics & Customer Service Coordination

• Liaise with logistics partners to ensure smooth order fulfillment and timely deliveries.
• Handle customer inquiries, complaints, and returns efficiently to enhance satisfaction.
• Work with cross-functional teams (warehouse, customer service, marketing) to streamline operations.

5. Partnership & Growth Initiatives

• Build relationships with TikTok Shop, Shopee, and Lazada account managers to leverage platform support and promotional opportunities.
• Explore new features (e.g., TikTok Shop Affiliate, Shopee Live) to expand reach.

Requirements

• Experience: 2+ years in e-commerce, preferably managing TikTok Shop, Shopee, or Lazada in Singapore.
• Skills:
  Proficiency in platform seller centers and analytics tools.
  Strong understanding of digital marketing (paid ads, SEO, social commerce).
  Creative mindset for content and promotions.
  Analytical with Excel/Google Sheets skills.
• Attributes: Organized, adaptable, and able to thrive in a fast-paced environment.
• Bonus: Experience with live streaming, influencer collaborations, or marketplace advertising.

Why Join Us?

• Opportunity to shape the growth of a leading e-commerce brand in Singapore.
• Collaborative and innovative work culture.
• Competitive salary and performance incentives.

How to Apply: Submit your resume and a brief cover letter outlining your experience with TikTok Shop, Shopee, or Lazada to [email protected]