Guest Relations Assistant Manager

Job Description

• Greet guests as they arrive and upon leaving with a warm and welcoming attitude;
• To accommodate special attention requests;
• Handle appointments and inquiries via phone, online platforms (email & web), or in person with company standards of reply time and standards;
• Handle vip appointment, including vip events celebration, vip guest accommodations, returning guests’ acknowledgment
• Ensure a high level of hospitality by engaging with guests throughout their overall experience;
• Assisting OM with Event coordination, communication and production;
• Understanding guest journey from the appointment all the way until they leave, including managing their feedback;
• Keep an update on station related supplies - Scent, Signs;
• Maintain and elevate the atmosphere following brand’s style and standards;
• Create and maintain relations with the guests to strengthen customer base (returning guests, regulars and new regulars);
• Forming creative ideas to elevate the concept and atmosphere
• Initiate upselling program; e.g. product promotion, special promotion, working with Marketing Team to create supporting contents
• Take active actions into bringing new customers and potential clients and collaborations to Anake, following the brand target audience

Requirements

• Relevant experience in customer service, or guest relations is preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Creative mindset and attention to detail.
• Team player with a positive and proactive attitude.
• Willingness to work on weekends, public holidays, or during special events (if required).