Onboarding and Growth Specialist

What do you need to know about the role:

We are seeking Onboarding and Growth Specialist with an analytical mindset and will be working in a metrics-driven high-velocity sales environment. The role works with a team of Inside Sales Leaders and business portfolio managers to drive in-revenue protection and revenue growth of various Small and Medium Business (SMB) merchant segments across in Vietnam. This position is based in Singapore.

Your way to impact:

The successful candidate will have strong business acumen to work Revenue levers and Merchant engagement skills across market in-scope. Incumbent should exhibit strong ownership and communication skills and excel at customer interaction through delivering empowered effortless experience with practical solutions and proactive education to address future growth opportunities.

In your day-to-day role you will:

• Ensure the SMB Portfolio grows above benchmark levels of revenue growth.
• Ensure revenue protection of existing portfolios by monitoring and action on merchant performance metrics i.e. Chargeback Rate, Authorization Rate, Share of checkout etc.
• Outreach to Merchant across in Vietnam to build relationships and manage their account.
• Engage with Risk, Compliance and Product teams to facilitate merchant transactions
• Develop Portfolio strategies to grow high potential accounts in market using e.g. Pricing intervention’s, Product Upsell and X-sell, Risk Mitigation and other value adds.
• Keep abreast of market trends & developments, competition landscape and Payment Industry Trends across Vietnam and rest of Southeast Asia markets.

What do you need to bring:

• Bachelor's Degree with min 3 years of direct relevant experience in Merchant facing roles preferably in Portfolio Management, Account Management, driving sales and revenue.
• This position support clients based in Vietnam market therefore proficiency in both English and Vietnamese languages will be advantageous to support Vietnamese speaking merchants/clients.
• An excellent communicator, strong interpersonal and time-management skills.
• Analytical strengths – Monitoring, collaborating to elevate drivers & impacts and ability to manage data using Excel or other data management tools.
• Results-driven with Revenue growth as a KPI
• Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs
• Ability to learn on the fly, multitask and effectively use tools to identify and solve.
• Ability to work collaboratively and effectively across silos to drive empowered experiences
• Strong change agility and ability to respond and pivot quickly.
• Detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
• Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.