Deskside Support

Job Summary:

• 3+ years of experience in IT, with at least 2 years in EUC management.

• Expertise in supporting End User Computing hardware and software (Windows and MAC),including laptops, desktops, mobile phones,tablets,printers,MS Office, Remote Access, Video Conferencing, and VDI.

• Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.

• Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support , device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.

• Experience using ARS, Active Directory , SCCM, JAMF, Nexthink, and similar tools to support first contact resolution.

• Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.

• Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved.

• Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment

• Experience following policies and guidelines on security and confidentiality.

• Focused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives.

• Being a deskside position, it is expected the willingness to carry device boxes and moves.

• Excellent communication, interpersonal and analytical skills.

• Must be able to communicate the concept behind the problem/resolutions to Executives.

• Applies best practices and knowledge of internal/external business challenges to improve processes and services.

• Experience performing system administration responsibilities within an enterprise environment.

• Experience supporting end-to-end technology services and solutions.

• Experience supporting Audio Video Conferencing technology and Live Meeting Streaming.
  

Experience and Qualifications Required:

5+ years as a lead position in a Infrastructure support/data center operations/engineering team.

Strong verbal, written, and analytical skills and the ability to communicate and interact with all team members.

Capable of working with minimal supervision. The successful candidate will frequently work on this own in the Data Center.

Knowledge of ITIL servers is preferred, and experience in handling Servers/Network is required.