Manager, Business Analyst

The National Volunteer & Philanthropy Centre (NVPC) is the steward of the City of Good vision for Singapore, where individuals, organisations, and leaders come together to give their best for others. Through our brands, programmes, and initiatives, we facilitate partnerships with non-profits, organisations, public sector bodies, and individuals to enliven the giving ecosystem within Singapore. We invite you to join us in building a #CityofGood together.

As part of the Digital Innovation team, the Business Analyst plays a critical role in translating strategic goals into actionable digital initiatives. The role supports the end-to-end product lifecycle, working closely with internal and external stakeholders, users, and delivery partners (in-house or vendor-led) to co-create impactful solutions for platforms such as giving.sg. This includes roadmap planning, feature development, stakeholder alignment, and continuous improvement based on data insights and operational feedback.

Key Responsibilities

• Product Planning & Roadmap: Contribute to the creation, evolution, and communication of product roadmaps that reflect organisational goals, user needs, and technical feasibility.

• UX Research & Analysis: Analyse user behaviour, platform performance, and stakeholder feedback to generate insights that shape product direction and feature enhancements.

• Requirements Definition: Elicit, document, and refine business and user requirements with clear traceability from strategic initiatives to user stories and specifications.

• Technical Solutioning: Work closely with technical leads and developers to evaluate solution options, ensure feasibility, and validate alignment with business needs and system architecture.

• Backlog Management: Maintain a prioritised, delivery-ready backlog in collaboration with internal teams and vendor partners, ensuring alignment with the product roadmap and delivery timelines.

• Stakeholder Engagement: Facilitate alignment across internal and external stakeholders on feature scope, delivery priorities, and go-to-market plans throughout the product lifecycle.

• Testing & Quality Assurance: Define clear, testable acceptance criteria and support QA and UAT processes to ensure product releases meet stakeholder expectations and quality standards.

• Analytics & Reporting: Develop and maintain dashboards and performance trackers to monitor roadmap progress, support retrospectives, and guide data-driven prioritisation.

• Documentation Management: Ensure product documentation—including features, business rules, and dependencies—is accurate, accessible, and regularly updated to support continuity and collaboration.

• Operations & Continuous Improvement: Oversee the triage and resolution of operational issues, capturing insights to drive ongoing improvements and future product iterations.

• Bachelor's degree in Information Systems, Computer Science, or a related field
• Minimum 3 years of relevant experience in digital product or platform development, with involvement across multiple stages of the product lifecycle
• Hands-on experience contributing to or leading the delivery of a major digital product or managing requirements for a complex system, with demonstrated ability to work closely with stakeholders and delivery teams to ensure successful outcomes
• Strong stakeholder and vendor engagement skills, with a proven ability to influence cross-functional teams, balance competing priorities, and align stakeholders around a shared product vision
• Demonstrates an analytical mindset with growing ability to connect user needs, business objectives, and technical constraints; comfortable working through product details while developing a broader understanding of how features contribute to overall roadmap outcomes
• Effective communicator and presenter, comfortable working across business, design, and technical domains
• Familiarity with Jira, Confluence, SharePoint, Amazon QuickSight and Power BI will be preferred