Sales Coordinator(E-commerce)

Job Responsibiliites:-

Job description

• Assisting with the day-to-day order fulfilment process, including issuing sales orders, sales quotations and etc.
• Provide customer service by responding to inquiries via e-commerce platform, phone call and email in a timely and professional manner.
• Handle customer-related engagement in relation to delivery or product issues.
• Coordinate with warehouse and logistics partner to ensure timely delivery of products to customers.
• Process post-sales service, including return, exchange and refund orders accordingly to company policy. Return orders are not limited to re-packing and checking that the product is still in good condition.
• Monitor inventory levels based on the system and report to ensure product availability.
• Assist in coordinating with external partners and vendors.
• Provide administrative and operations support to the e-commerce team.
• Support the team with ad-hoc duties.

Requirements:-

• Possess a Diploma in the field of marketing, business, e-commerce or related field.
• Proficient in the use of photoshop and/or illustrator.
• Experience in electronics products and e-commerce background will be an added bonus.
Team player with good communication skills

Mon-Fri, 8.45am to 5.30pm