Key Account Executive

Job Description

The Key Account Executive – E-Commerce is responsible for managing and growing assigned online accounts on various e-commerce platforms. This role focuses on driving online sales performance, optimizing digital listings, coordinating campaigns, and ensuring smooth day-to-day operations for key clients and marketplace partners. The ideal candidate has strong commercial acumen, digital platform knowledge, and a passion for e-commerce growth.

Key Responsibilities

• Manage and grow relationships with key e-commerce partners (e.g., RedMart, Shopee, Lazada, Amazon, Pandamart, Tik Tok etc.).
• Monitor and optimize online product listings, pricing, and promotions to drive visibility and conversion.
• Coordinate with internal teams (marketing, logistics, supply chain, design) to execute campaigns and ensure timely order fulfillment.
• Track and analyze sales performance, campaign ROI, and traffic data; recommend actionable insights.
• Identify and propose new business opportunities, bundles, or digital initiatives to boost sales.
• Work closely with platform category managers to secure campaign slots, banner placements, and other exposure opportunities.
• Ensure content quality by maintaining accurate product details, images, keywords, and descriptions.
• Troubleshoot operational issues related to listings, pricing, stock availability, or order fulfillment.
• Support regular reporting and updates to internal stakeholders on account performance and targets.

Requirements

Education & Experience:

• 1–3 years of experience in key account management, e-commerce operations, or digital sales—preferably in FMCG, retail, or online platforms.
• Skills & Competencies:
• Understanding of e-commerce platforms and digital sales strategies.
• Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) and comfortable with sales dashboards.
• Experience with platform backend portals (e.g., RedMart Seller Hub, Shopee Seller Centre, Lazada Seller Center) is a plus.
• Strong analytical and problem-solving skills.
• Detail-oriented with good organizational and time management abilities.
• Good communication and negotiation skills to liaise with both internal teams and platform contacts.
• Physically fit and able to carry heavy items (e.g., cartons or product samples) when required for campaign setup or stock handling.

Only shortlisted candidate will be notified.

Benefits:

• Employee discount
• Food provided
• Health insurance

Schedule:

• Day shift
• Monday to Friday