Technical Operations Engineer, Edge Services

Technical Operations Engineer, Edge Services Singapore Regular R&D Job ID: A162121A

Responsibilities

Our infrastructure team operates a large network of POPs around the world hosting edge services, such as traffic acceleration, CDN cache, gaming, edge computing, etc. We are seeking self-motivated engineers to drive stability and to optimize the performance of various edge services and products running on top of our multi-cloud CDN infrastructure, and to create solutions for ever growing business needs on the edge. As Technical Operations Engineers, you are expected to apply software and systems engineering skills to help maintain stability, to create customized solutions and to resolve urgent customer escalations. You will have the opportunity to manage a variety of complex systems at scale, including systems that administer hyperscale datacenters and public cloud, global content distribution networks (CDNs) and load balancers that handle over 100Tbps of traffic. You will also have the opportunity to collaborate with various teams to translate business needs into concrete action items, and/or improvements in system design or procedures. Responsibilities • Leverage platform capability and product features to design and develop solutions for our edge services customers. • Build metrics, tools, automations, visualizations and monitors to facilitate the operation and optimization of the edge services. • Troubleshoot and resolve major incidents and known issues. Provide technical consultancy to feature requests, or enhancements related to the development tools for our internal business teams. • Drive global support metrics by monitoring and improving support metrics, including SLA (Service Level Agreement) and Csat (Customer Satisfaction). Collaborate with other internal teams like NOC (Network Operations Center) and SREs (Site Reliability Engineers) to align support metrics with global objectives. • Lead technical support assignments such as user training and internal knowledge transfer sessions to ensure both users and team members have a strong understanding of the supported platforms. • Work in a fast-paced environment. Participate in technical operations and rotations in response to performance and reliability issues

Qualifications

Minimum qualifications • Graduate with Bachelor's degree in Software Development, Computer Science, Computer Engineering, or a related technical discipline. • Experience in optimization over networking technologies such TCP/IP, BGP, DNS, etc. in a carrier-grade environment. Past experience with CDN technologies is a plus • Familiar with Linux system from kernel to shell and beyond with experience working with system libraries, file systems, and network protocol optimization. • Experience in one or more programming languages such as Go, Java, C++, or scripting experience in Shell and Python. • Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment. Preferred qualifications • Self-driven and capable of coping with ambiguity and moving projects from concept to delivery. • Strong in analytical skills and the ability to solve real world problems in a fast moving environment. • Experience in designing, analyzing and building automation and tools for large scale systems

Job Information

About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.