Sales Manager (Groups, Meetings & Events - Hilton Singapore Orchard)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Sales Manager in groups, meetings and events is responsible for maximization of revenue opportunities in the areas of group room reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.

What will you be doing?

As a Sales Manager in groups, meetings and events, you will be responsible for performing the following tasks to the highest standards:

• Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system.
• Respond to all RFPs and guests’ enquiries in a timely and accurate manner.
• Update all business leads including lost business with reasons.
• Attends Group Review Meetings and works closely with revenue management team to communicate sales pick-up and wash factors. Ensures proper control of room inventory and maximize yield.
• Manages the function space inventory diligently and assigns function space accordingly to guidelines set forth.
• Maintain accurate and updated database of contacts, group and meeting enquiries.
• Work with all stakeholders to ensure support for business conversion, including follow up on leads’ conversion with support from room sales team; work with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests service.
• Conduct sales visits, familiarisation groups, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions.
• Produce accurate and timely reports including but not limiting to sales calls reports, business leads status reports and post show/tradeshow event summary.
• Prepare proposals, engage in negotiations and confirmation of business through contracting.
• Engage proactively with group and event organisers during group stay dates or event dates and gather feedback post event or group check out.
• Provide guidance to guests for compliance with safe management measures, regulatory restrictions on groups and dining and support guests in relevant applications for groups, meetings or events when required.
• Comply to brand standards including Hilton EventReady with CleanStay and maintain quality assurance with support for internal audits and handling mystery shopper calls.
• Prepare and lead discussions in Pre Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events.
• Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives.
• Participate in SCOUT, referral business leads program in Hilton Worldwide.
• Establish good working relationships with internal stakeholders and external guests including event contractors and suppliers.
• Achieve and exceed sales targets as an individual and contribute to team’s revenue targets.
• Support enrolment and revenue contribution from Hilton Honors.
• Maximize group room revenue and maintain accurate room blocks including group attrition.
• Maintain accurate and timely update of groups and event status to support forecast accuracy.
• Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
  
  
  

What are we looking for?

A Sales Manager in groups, meetings and events serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 2 years’ experience in a similar capacity.
• Relevant diploma or degree in hospitality or business discipline.
• Passionate about delivering exceptional guest experience.
• Energetic, vibrant and inspiring to the team.
• An innovative self-starter, with confidence and resilience.
• Accountable and always positive in exploring alternatives and opportunities for better performance.
• Focused on driving success for the hotel.
• Warm, sincere and inclusive in interpersonal interactions.
• Proactive, confident and reliable.
• Flexibility to respond effectively with changes in business.
• Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
• Excellent command of written and spoken English.
• Strong presentation and communication skills.
• Excellent planning and organisation skills.
• An excellent team player who works well with different stakeholders to ensure success of hotel.
• Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
• Prior knowledge and use of Delphi.Fdc.
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Singapore Orchard

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Sales