Operations Assistant

About the Company

RushOwl develops an AI-driven Mobility-as-a-Service(MaaS) platform for public transportation and logistics players, but we are looking to create our own digitized transportation network as well!

We are on a mission to create a digitized transportation ecosystem where personalized transportation can be unlocked for the people, by the people within our RushOwl suite of products, ranging from direct B2C ride-sharing services to B2B Corporate Mobility Schemes. Our team spanning 3 countries (Singapore, Indonesia, and India) operates in an open, fast-paced environment where every team member is recognized for their skills and accomplishments, rather than their designations.

About the Role

As an Operations Assistant, your primary goal is to support Singapore Operations and the delivery of RushOwl’s Transportation Solutions.

You’re the behind-the-scenes hero who is always seeking to make things efficient & convenient for others. You thrive in a fast-paced work setting and are open to communicating with all stakeholders across our passenger-driver ecosystem.

You are confident in building and maintaining a brand that our passengers trust and love. You have strong evidence of strong leadership and task management skills.

So what does a typical workweek look like for you?

• Assist in Resource Deployment to ensure trip fulfillment is met.
• Participate in managing vehicle stakeholders to make sure satisfactory services are provided.
• Conduct detailed transportation analysis, with the consideration of trip service levels, constraints/time windows.
• Assist in Parents Management for school trips as well as bus attendants.
• Prepare reports, presentations, and correspondence for each respective task
• Maintain and organize documentation, files, and records.
• Monitor and track deadlines, ensuring timely completion of projects and reports.
• Assist in tracking and managing deployments, routes, and logistics.
• Coordinate with drivers, dispatch teams, and vendors to ensure efficient operations.
• Act as the first point of contact for internal and external inquiries related to School & B2B operations.
• Draft and distribute memos, emails, and notices to different stakeholders such as parents etc.
• Handle day-to-day operational issues promptly and escalate critical matters to the Operations Manager.
Proactively identify areas for improvement in processes and propose solutions

Our Ideal Candidate

We’d love to chat with you if you meet the following criteria:

Personality

• Independent, Data-Driven & Self-Starter: You will need to coordinate multiple projects concurrently, completing your tasks dutifully with minimal supervision time efficiently.
• Open and Articulate: You will need to provide live, sincere feedback to the management team.
• Humble and Receptive: You will need to be receptive to feedback and be able to learn from the points given.
• Creative Thinker: You are an out-of-box thinker, who is able to find creative solutions for issues.

Skillset

• Strong Communication and Presentation Skills: You will need to communicate clearly and effectively with our team.

Education Requirements

• Tertiary Education

How do we take care of you?

• Mentorship, Training, and Regular Feedback(s)
• Your insights and suggestions will be heard (be it a small iteration or an entire business flow)
• Productivity and Tech Goodies (Equipment and Peripherals Provided)
• Paid Leaves
• Fully-Stock Pantry (Tell us what you’d like and we’ll stock up for you too!)

Other Important Information

• This is a Full-Time Role, applicable to those in Singapore.
• You will report directly to the Operations Manager of RushOwl.