IT Helpdesk/ Desktop Support Engineer

Job Description:

• Provide first level IT technical support to various FairPrice stores and perform other daily IT operational tasks as assigned.
• Work with technology vendors to facilitate purchase, repair and maintenance of computers and other IT equipment and undertake other support tasks assigned by the IT Support Manager.
• The technologies to be supported includes Microsoft Windows, Linux, macOS, PDAs, PCs/notebooks, printers, wireless access points, router/switch, SAP, POS, weighing scales, IP Telephony, mobile devices and web-based applications.

Requirement:

• Diploma qualification in IT, Computer Science or a related field preferred
• 1 to 2 years of experience supporting PC hardware, software and networks, including installing, operating and troubleshooting
• Fresh Diploma graduates are welcome to apply
• Candidates without qualification but with Hands on Practical experience will also be considered
• Knowledge of Computer Hardware, Software, Printer and basic LAN/WAN troubleshooting, maintenance and service
• MCSE or Redhat CE qualification will be advantageous
• Must be a team player
• Good communication skills
• Self-motivated, willing to learn and resourceful
• Good analytical and troubleshooting skills
• Able to work on 3 rotating shifts, including weekends and public holidays