Service Crew (BreadTalk)

Career Trial for Jobseekers

Training Allowance $7.50 – $15/hour

Full Time Position

6 days work week, Shift work & no fixed rest day.

Outline of Career Trial Objectives

The objective of the career trial at BreadTalk is to provide comprehensive hands-on experience in bakery operations, customer service, product quality, team collaboration, sales, and personal development to assess suitability for a long-term career with the company.

Career Trial Activities Plan

Details of Activities / Tasks

Orientation:

• Brief on the Company's Vision, Mission and Core Values

• Brief on Job expectations

• Understand Grooming Standards

• Brief on SOP for uniform standards

• Brief on Code of Conduct

• Brief on Cash Control Policy

• Brief on Handling of Company Properties Policy. Food Safety:

• Practise food safety and hygiene procedures.

Lobby and Kitchen: - Able to show the different areas in the outlet for both lobby and kitchen

• Brief on product knowledge

• Brief on product movement and sales pattern
  

Opening tasks:

• Brief on outlet opening time and prepare to open outlet

• Perform counter set-up

• Prepare for the opening of the outlet by ensuring cleanliness, operating of lighting and setting up of POS system (Cashier)

• Perform display and present products in conformance to Maintain DisplaySOP

• Perform check on product shelf life and ensure compliance
  

Cashiering and Lobby Service - part1:

• Perform delivery of customer service in accordance with the company's expectations

• Able to apply cash control policy

• Perform daily banking in accordance with cash controlpolicy

• Demonstrates warm and friendly environment to customers
  

Cashiering and Lobby Service - part2:

• Perform POS system (Cashier) functions and transactions such as managing credit card, cash, grab pay,fave pay, promotions and delivery transactions

• Perform promotion and upselling of products to the customer
  

Cashiering and Lobby Service - part3:

• Brief on the right image projection to customers

• Perform handling of customer interactions such as answering customer queries on products, attending to customer requests and complaints

• Perform dispense of trays of bread and packing of breads
  

Closing Tasks:

• Perform proper closing procedures in accordance with the Closing SOP

• Perform closing reports

• Perform waste count procedures during closing and analyze the impact

• Perform proper storage of goods in accordance with SOP
  

Hygiene and Cleanliness:

• Perform cleaning and washing of service and packing areas such as trays, tongs, cloths, tables, bread shelves, cake shelves, fridges and knives based on SOP

• Perform cleaning and clearing of waste and rubbish bags

• Perform cleaning and sanitization of work areas and stations
  

Sales-driven and cost-conscious:

Understand the cost of goods sold (COGS)and the outlet sales target. Inhouse Basic Essential Service Training (BEST):

• Briefing on Service Standards

• Briefing on Product Knowledge and selling techniques

- Buddy with the trainer to perform Sales-driven and cost-conscious. Continuous Improvement: - sharing sessions with the trainer to determine learning gaps, knowledge and skills and to take steps to plug the gaps