IT Support Engineer [M365, Phone System, Installation, Troubleshooting] - TRAN

Job Responsibilities:

• Provide technical support to both on-site and remote users by troubleshooting and resolving IT-related issues involving hardware, software, network connectivity, and peripheral devices on laptops and desktops.
• Offer after-hours support as necessary to address urgent technical problems.
Perform additional duties and contribute to special projects as directed by the Manager or Management

Requirements:

• ITE or Diploma in Information Technology from a recognized institution.
• 1–2 years of hands-on experience in a similar role such as Desktop Support Engineer, Technical Support Engineer, or equivalent.
• Proficient in installing and troubleshooting Microsoft 365 applications.
• Experience with financial applications such as Bloomberg, including installation and issue resolution.
• Familiarity with phone system support, including phone resets and new device deployments.
• Able to handle general IT support requests, such as video conferencing setup and mobile email activation.
• Strong interpersonal and communication skills across various channels—face-to-face, phone, and written.
• Demonstrated ability in practical troubleshooting and problem-solving.
• Capable of independently planning and prioritizing tasks with minimal supervision.
• Able to perform under pressure and meet service level agreements (SLAs).
Sound understanding of customer service best practices

HOW TO APPLY:

We regret only shortlisted candidates will be notified.

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