Food crew leader

Job Description

We are looking for a motivated and responsible Food Services Crew Leader to supervise daily front-of-house and back-of-house operations. You will assist in leading a team of service crew members, ensuring smooth service, food quality, cleanliness, and customer satisfaction.

This is a hands-on role ideal for someone with strong leadership skills, a customer-first mindset, and experience in food service operations.

Key Responsibilities

• Supervise and guide food service crew during shifts
• Ensure high standards of customer service, food hygiene, and cleanliness
• Assist in onboarding and training new crew members
• Monitor staff performance and provide real-time feedback or coaching
• Handle customer inquiries and resolve complaints professionally
• Coordinate service flow and food delivery from kitchen to table or counter
• Manage opening and closing duties, including stock checks and cash handling
• Ensure compliance with food safety regulations (e.g., SFA, HACCP guidelines)
• Report maintenance issues or supply shortages to management
• Assist with basic food prep and cashiering when necessary

Requirements

• Minimum Secondary School or Diploma qualification
• At least 1–2 years of experience in food service or F&B operations, with team lead exposure preferred
• Strong leadership, communication, and people management skills
• Able to lead by example and work under pressure in a fast-paced environment
• Knowledge of food hygiene standards and safety protocols
• Willing to work shifts, weekends, and public holidays as required
• Friendly, reliable, and service-oriented