Technical Manager

Technical Support Engineer

Job Description:

Technically skilled and highly motivated person with specialization in biomedical engineering or experience working with medical devices to join our expanding team. This role demands a strong background in computer networking, healthcare technologies, and regulatory compliance, with a focus on supporting both pre-sales and post-sales activities – competency, consultancy, implementation, maintenance, and management of the distribution – across diverse markets in South and Southeast Asia. Travel required across South and Southeast Asia.

Key Responsibilities:

• Technical Support & Deployment:
  Install, calibrate, and maintain advanced medical devices across various clinical settings. Troubleshoot hardware/software and networking issues related to medical device systems.
• Computer Networking:
  Set up and manage local and remote network configurations for integrated systems and solution. Collaborate with hospital IT teams to ensure secure and compliant system integration.
• Partner & Principal Management:
  Serve as a technical liaison between the company, regional partners, and global OEM principals. Support training, coordinate deployments, and assist in resolving technical escalations.
• Regulatory & Compliance Oversight:
  Ensure all medical device installations and services adhere to local and international regulatory standards (e.g., CE, FDA, SS620 and local regulatory requirements). Assist in documentation for regulatory submissions and audits.
• Project Coordination:
  Lead or support regional projects, including product launches, demos, and customer onboarding. Ensure timely execution and customer satisfaction.
• Training, Education & Competency Management:
  Conduct hands-on training for clinical users, technicians, and partners. Develop user guides, SOPs, and training material tailored to regional needs.

Qualifications & Experience:

• Bachelor’s degree in Biomedical Engineering, Electronics, Computer Science, or a related field
• 3–6 years of experience in medical devices or related healthcare technologies
• Proficiency in computer networking (TCP/IP, VPN, firewalls, DICOM or HL7 EMR and HIS etc.)
• Familiarity with regulatory standards in the medical device industry (e.g., ISO 13485, IEC 60601, SS620)
• Experience working with or managing distribution partners and OEM principals
• Willingness to travel extensively across South and Southeast Asia
• Strong communication, organizational, and interpersonal skills

Preferred Experiences:

• Experience with EMR/PACS integration
• Prior experience working with ophthalmic device brands (e.g., Zeiss, Haag-Streit, Topcon, Nidek, etc.)
• Possesses cross-cultural awareness
• Knowledge of cybersecurity standards in healthcare settings