Concierge (Residence Officer)

Key Responsibilities

Front Desk Operations

Greet residents, guests, and contractors in a courteous and professional manner

Manage visitor registration and issue access passes in accordance with estate protocols

Respond to general enquiries and provide information or assistance as needed

Administrative Support

Handle incoming and outgoing mail and parcel collections for residents

Maintain accurate records and logs (e.g., visitor log, parcel register, booking forms)

Assist the Condominium Manager in day-to-day administrative tasks when required

Facility Coordination

Facilitate bookings for estate amenities such as BBQ pits, function rooms, and sports facilities

Report maintenance or housekeeping issues to the Managing Agent or relevant vendors

Coordinate with external service providers for scheduled maintenance works

Resident Engagement

Assist with communication notices to residents (e.g., circulars, memos) Handle feedback or minor complaints professionally and escalate to management when needed

Emergency Handling

Act as the point of contact to notify the Condominium Manager or security team during emergencies (e.g., fire alarms, power outages)

Provide basic guidance to residents in line with established SOPs (Standard Operating Procedures)

Education

Minimum Diploma in Hospitality, Facilities Management, Business Administration, or related field

Additional certifications in customer service, front office operations, or estate management are advantageous

Experience

At least 2–3 years of experience in concierge, hospitality, or front-desk roles

Experience in property management or high-end residential/mixed-use developments preferred

Exposure to security coordination, vendor liaison, or estate operations is a strong plus

Skills

Excellent verbal and written communication skills in English (additional languages an advantage)

Strong customer service mindset with ability to handle resident feedback professionally

Competent in using digital tools and systems (e.g., visitor registration systems, MS Office, booking platforms)

Capable of multitasking and resolving issues independently

Good interpersonal skills and cultural sensitivity for a diverse resident base

Other Requirements

Professional appearance and grooming

Willingness to work 12-hour shifts, weekends, and public holidays as required

Ability to follow Standard Operating Procedures (SOPs), estate regulations, and handle minor incident escalation