IT EXECUTIVE

T - Vessel, Application, Operation Supports

Operation

• Provide level 1-2 technical support for day-to-day, inclusive application supports.
• Coordination & Liaising with external vendors.
• Identify, track and solve application problems raised via dedicated incident management tool.
• Progressive maintain and built knowledge base documentation for technical troubleshooting and best practices.
• Handles hardware and software inventory.
• Any other IT support and projects.

Application

• ERPs administration.
• Ensure data (i.e. spares, jobs, class, inventory, location are accurately built, mapped and maintained in the PMS.
• Monitor and review job frequencies, overdue jobs and defects jobs on a routine basis.
• Ensure that business requirements are documented.
• Perform functional test on product and coordinate User Acceptance Test with business users

Vessel

• Support, coordinates and on-site IT deployments to/from vessel.
• Manage the entire lifecycle in SMS including initial setup, activities and forms creation and modification, workflow changes and resolve queries from the Marine Team.
• Support and monitor any issues arising from the Fleet Management System (FMS) end users.
• Provide Training for on signing crew members on ERP application modules.

Competencies and Experience

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent
• 3 to 5 years of experience in IT support in a shipping Company would be advantageous.
• Knowledge in ERP administration is a must and with experience would be advantageous.
• Proven ability to collaborates, blend-ins and foster a team-oriented environment
• Proven ability to self-drive work creatively and analytically in a problem-solving environment
• Good communication (written and oral) and interpersonal skills
• Good understanding of M365 application, NAS, Windows 11 operation system and services like SMB, Windows Updates, Profiles, Folder Permission hierarchy, Event logs.
• Understood simple scripting such as Bat, PowerShell and Networking.