Systems Manager

• Define and own the product roadmap: claims, onboarding, wellness, flexi-benefits, member portals, HR dashboards and internal system.
• Gather and prioritize requirements from clients, internal users, insurer partners, and regulatory needs.
• Translate customer needs and business challenges into detailed product specifications and wireframes.
• Work closely with stakeholders to ensure timely and quality releases.
• Continuously improve product usability, automation, and integration.
• Act as the voice of the product for corporate clients, insurers, tech partners, and internal stakeholders.
• Ensure alignment between business goals, product priorities, and compliance commitments.
• Drive launch readiness plans including training, release notes, and adoption strategies for both clients and internal teams.
• Fronting clients with BDAM team to translate commercial needs to backend support
• Provide recommendations on more efficient and cost sensitive alternatives to client request
• Ensure operational readiness for internal, external, and client audits.
• Maintain and update documentation for all system and process changes in compliance with regulatory requirements (e.g., IRDAI, HIPAA where applicable).
• Coordinate with auditors and regulatory bodies, ensuring timely and accurate submission of data and reports.
• Implement corrective actions and preventive measures based on audit findings.
• Drive initiatives to strengthen data privacy, security, and compliance protocols across all operational systems.

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 3 years of relevant experience