Operations Officer (Taxi fleet management)

Responsibilities

• Daily Allocation of taxis / PHC vehicles to hirers, new or existing hirer replacement.

• Ensure daily processing of hiring out of taxis / PHC cars with target to increase revenue fleet.

• Manage the incentives and rebates payout to driver.

• Propose and participate in User Acceptance Testing of Fleet Management System enhancements

• Generate and prepare reports on scheduling and allocation of vehicles – taxis & PHC

• Monitor and answer drivers’ enquiries thru DRO emails / calls and also walk in drivers queries.

Requirements

• GCE ‘O’ Level or equivalent qualifications
• Proficiency in MS Office to prepare reports / presentation slides
• Prior experience in customer service or operations
• Good communication skills (verbal and written)